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Terms of Service

Terms of Service

Welcome to DirectCare. These Terms of Service govern your use of our healthcare platform and services. By accessing or using DirectCare, you agree to comply with and be bound by these terms.

Last updated: May 1, 2026

Acceptance of Terms

By creating an account, accessing our platform, or using our healthcare services, you:

  • Confirm that you are at least 18 years old or have parental consent
  • Agree to be bound by these Terms of Service and our Privacy Policy
  • Represent that you have the legal capacity to enter into these terms

Our Services

DirectCare provides healthcare coordination services including:

Membership Plans

  • • Essential: Priority hospital access and basic care coordination
  • • Premium: Enhanced services including medication delivery
  • • Elite: Comprehensive care with 24/7 emergency support

Core Features

  • • Hospital appointment scheduling and management
  • • Doctor-led consultations (chat, voice, video)
  • • Digital treatment plans and medical records
  • • Emergency care coordination

User Responsibilities

1.Accurate Information: Provide truthful and complete medical and personal information

2.Account Security: Maintain the confidentiality of your login credentials

3.Professional Conduct: Treat healthcare providers and staff with respect

4.Payment Obligations: Pay all fees associated with your membership and services

5.Appropriate Use: Use the service only for legitimate healthcare needs

Medical Disclaimer

IMPORTANT: DirectCare is not a substitute for emergency medical care.

  • For life-threatening emergencies, call emergency services immediately
  • Our platform coordinates care but does not provide direct medical diagnosis
  • Always follow the specific advice of your healthcare providers
  • We are not responsible for medical decisions made by independent providers

Payment Terms

Membership Fees: Charged monthly or annually according to your plan

Service Fees: Additional charges may apply for specialized services

Refund Policy: 30-day money-back guarantee for Elite membership

Payment Method: All payments processed through secure payment gateways

Limitation of Liability

To the fullest extent permitted by law:

  • DirectCare is not liable for medical outcomes or treatment decisions
  • We are not responsible for actions of independent healthcare providers
  • Our liability is limited to the fees paid for our services

Account Termination

By You: You may terminate your account at any time through your account settings

By Us: We reserve the right to terminate accounts for violation of terms

Refunds: Pro-rated refunds may apply according to our refund policy

Contact Us

If you have questions about these Terms of Service, please contact us:

Email: support@directcare.com

Phone: +234 809-839-8669